Job Description

JOB DESCRIPTION

The Automotive Technician Apprentice Level IV works in a fast-paced auto service environment, providing superior expertise to customers and the automotive
team in automotive systems, diagnostics and repairs. Communication skills are essential to succeed in this position. The Automotive
Technician Apprentice Level IV builds customer loyalty and retention through trust, workmanship and reputation.

 

RESPONSIBILITIES AND TASKS

Customer Service

• Strong orientation towards customer service excellence.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
• Ability to plan, organize, delegate and follow-up on daily tasks.
• Ability to resolve problems and make decisions.
• Ability to work in a team environment to achieve common goals.
• Ability to adapt and cope with pressure.
• Entrepreneurial and results oriented.

 

Operations

• Performs accurate and complete vehicle inspections, diagnostics and repairs.
• Performs daily bay inspections in order to ensure shop neatness/cleanliness.
• Shares skill set and knowledge with staff members.
• Estimates cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
• Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
• Maintains company and personally-owned equipment and tools, as required.
• Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
• Performs road tests in compliance with store policy.
• Is respectful of all shop tools and equipment.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

 

Additional Requirements:

Physical demands:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items up to 50lbs, as required, on a regular, frequent and unassisted basis. 
• Lifting and turning repeatedly throughout the shift.
• Lifting above the shoulder, from floor to shoulder and floor to waist.
• Going up and down a ladder while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.
• Twisting, turning, reaching and working above shoulder level.

 

Education: 

• Knowledge of current automobile technology.
• Ability to work effectively with computerized systems.
• Good working knowledge of CoStar is considered an asset.
• An approved Skilled Trades Ontario Trade Equivalency Assessment 310S-Automotive Service Technician is an asset